Cancellation Policy
At Quelxy.com, we understand that plans can change. Our cancellation policy is designed to be fair and transparent while ensuring a smooth experience for our customers. Please review the details below before requesting a cancellation.
Order Cancellation Window
✔︎ You can cancel your order within 12 hours of placing it for a full refund. After this period, your order will be processed, and cancellation may no longer be possible.
After 12 Hours – Processing & Shipping Stage
- If your order has already been processed or shipped, it cannot be canceled.
- In this case, you can request a return after receiving your order by following our Refund & Return Policy.
Custom or Special Orders
- At this time, we do not offer custom or made-to-order items.
- If this changes in the future, custom orders will be non-cancellable once production has begun.
Refunds for Canceled Orders
✔︎ If your cancellation request is approved within the allowed timeframe, we will process your full refund within 3-5 business days.
✔︎ Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
How to Request a Cancellation
If you need to cancel your order, please contact us as soon as possible:
📧 Email Support:
contact@quelxy.com
📞 Phone Support & SMS:
+44 7460 778336
text us for quick assistance
💬 Messenger Chat:
Message us on Facebook
📌 Include your order number and reason for cancellation in your request to speed up the process.
Additional Notes
- We reserve the right to decline cancellation requests that do not meet our policy criteria.
- If your order is delayed due to unforeseen circumstances, you may still request a cancellation before shipment.
- If you accidentally placed a duplicate order, contact us immediately so we can resolve the issue.
We appreciate your understanding and are here to assist you with any concerns.